What is click and collect?

Click and collect – sometimes called local pickup or in-store pickup - allows customers to collect their order from a shopfront, rather than waiting for it to be delivered to their home.

How do you do a click and collect?

Click and collect: the 3 core steps

A customer orders your products online through a website, ordering page or app, selecting the option for pickup.
After the customer pays for the order online, they should receive an order confirmation with collection details.

Is click and collect the same as buying online?

Essentially, Click and Collect is a way of trading that allows consumers to 'click' and buy online, then 'collect' at a store, by picking up their items, rather than having them delivered.

Can I click and collect for someone else?

Yes they can. Please make sure they have a copy of your order confirmation email, or order number, and the details on your order: your full name and phone number, as well as their own ID (i.e a driving licence, passport, utility bill, credit/debit card).

How long will click and collect take?

After you've placed your order online, wait to hear from us about your collection. We'll send you an email and SMS as soon as your items are ready to collect. Orders are usually ready for collection within an hour of purchase or as soon as the store opens the next day if you purchase outside store hours.

What does click and collect mean?

The definition of click and collect is a service where you buy something online and have it immediately available in a retail store.

How long do I have to collect my Click?

How long do I have to collect my Click and Collect order? Click and Collect Orders must be collected within 21 days from the date you are notified by email that your order is ready for collection.